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NPS

When I shop online, almost every business I deal with always asks, "Would you recommend our business to you friends?"  Why do they ask this?  Is it because they want to know if you liked shopping with them?  Absolutely. If you liked shopping with that particular business, then you are going to tell your friends and family about it.   Do they have competitive prices?  Do they have great customer service?  Whatever you share with others is valuable insight for that business.  They want to gain your friends and family as customers.
Bet you did not think they would consider that!  A happy customer will tell 11 friends while an unhappy customer will tell 15 friends. Using this type of question is called the NPS (Net Promoter Score).  NPS can let your business know when and what they need to improve on in the business.  Was shipping slow?  Was the product sub par?  You will have to dig deep to find out why a customer gave you a low score.
You want that loyal customer and that score is important.  That loyal customer will tell others and when those others become loyal customers, your business gets sales, and sales equals money,and money equals profit.  Did you follow that?

As a business owner, you should be measuring your NPS.  It can tell you so many things.  It can help predict future sales and growth.  Are there things you need to improve to grow? It is also east and fast for your customer to click that rating. If you have a quick survey, your customers are more apt to answer that survey over one that is longer.  And, you gain so much valuable information.  NPS is also easy for your business to understand. Did your customer like your product, what about that product did they like?  These are important questions to have answers to.  It helps you gain insight into what you need to do to ultimately increase sales.

I think the most important aspect of NPS is that it lets you measure yourself against your competitors. If your customers are unhappy with your brand, they are going to shop with a competitor.  You definitely do not want that to happen. You can utilize the information you gather to see what your business needs to do to keep the customers you do have and what to do to gain more customers.  If you have an unhappy customer, what can you do to improve, so that this customer returns and is happy.

I will admit, I am guilty of NOT taking some of the surveys after a customer service experieince.    I had an online chat with Amazon a few days ago and when the chat ends, it always asks:  Did I solve your problem and has a yes or no.    Th reason I do not check a box, is because I do not know right at the moent if I actually got my refund or return label.  It all depnds on why I had to get customer service invlovled in the first place.



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Living in the Dorms Stress Free

I have a child about to go to college.  I am trying to prepare her to be stress free in her dorm.

BunkTrunk

Perfect for  back-to-school, the BunkTrunk is a safe/locker, nightstand and work surfaceall in one. TheBunkTrunk doesn’t require mounting hardware or take up floor or desk space. It easily fits above the top bunk in college dorm rooms or under the bed. The BunkTrunk has a digital combo, so you never have to worry about losing a key. It even has a power strip with USB ports to charge your gear when it’s locked away. It’s perfect to store textbooks, laptop, jewelry, money, medication and more! BunkTrunk solves a real problem that most college students may not even know they have, until they are in their dorm room, living with a stranger. www.bunktrunk.com



My daughter is in love with her BunkTrunk.  It was quite easy to put together.  Though hse is not yet in colloge, she will be next year.  She was excited to have her own locking cabinet in her bedroom and is thrilled that she can take to her college aprtment next year.  Right now, she has her laptop in the BunkTrunk.   We have another teen in the household and she likes for her things to be locked away.  She is taking college courses and locks her laptop up when she leaves so no one can acess it.  As a Mom, I think she hides her candy stash in there, too.

BullGuard VPN



As millions of college students head back to school, protecting their online privacy is probably not at the top of their to do lists. Parents of these newly-minted adults are likely warning their children about the dangers of partying and walking on campus at night, but they may not consider teaching them - or be educated themselves on - the very real potential of cyber threats and invasions of privacy online. That is when you need BullGuard VPN.



Top reasons to purchase a VPN:
  • Using a personal VPN is a great way to stream your favorite content while traveling to any country! You can access all of your favorite shows, movies and more any time, anywhere. Perfect for that study abroad trip or traveling back home for the holidays.
  • Using a VPN protects you from connecting to the same unprotected network as multiple other users; these open Wi-Fi networks allow cybercriminals to easily distribute malicious software to everyone connected - in the blink of an eye.
  • While it doesn’t cross many travelers minds on a regular basis, it’s actually really simple for hackers to set up a fake malicious network and pretend to be “Free SFO Airport Wi-Fi network” or “Coffee Shop Wi-Fi.” A personal VPN allows you to avoid putting yourself at risk while connecting to an unknown network. Don’t take the risk when you don’t have to!

BullGuard VPN is available for Windows®, Mac®, Android® and iOS® operating systems, BullGuard VPN is available for download and purchase on the Apple App Store, Google Play and the BullGuard website. BullGuard VPN starts from $79.09 for a one-year subscription

Thanks to BunkTrunk and BullGuard VPN for providing these products mentoned in this post!
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The Chrysler Pacifica – The Perfect Family Car


Image result for pacifica pics 2019
A growing family means you need the perfect vehicle for school runs, carpooling, family vacations and more. Enter the Chrysler Pacifica. Since 2017, this award-winning vehicle has been receiving rave reviews and changing the way the country looks at minivans. As the new school semester approaches, we’re here to tell you why the Pacifica was and still is the perfect choice for the family on the go.

1. Hands-free side sliding doors
You thought it was cool when they put in the sensors that meant you could open the trunk with just a wave of your foot. Well, the Pacifica lets you do the same with the sliding doors. So, as you’re loading the kids, as well as their bags, lunches, their friends and even the dog into the van, it’s all hands free.

2. Comfort all the way
Every row of seats in the back offers comfort and space, not like many vans where the third row is more cramped. Now everyone in the family can sit comfortably and securely. What’s more, the second-row seat can be tipped forward, even when there is a child-seat installed. The Pacifica knows the struggle is real, and now brings you the answers.

3. More latch anchors
Boost passenger capacity for carpooling days by using the LATCH anchors, which come for up to five seating positions --- two sets in both the second and third rows, and an additional eighth seat that clicks in between the second-row captain’s chairs.

4. UConnect
Chrysler’s Uconnect Theater, the car is also a portable fun center designed to keep kids busy and/or entertained. The touchscreen displays come with games and apps, and parents can keep control of content and even listen in from the main infotainment system. HDMI ports are available in each screen, and every row also comes with USB ports. It’s truly a car for modern “charging” times.

5. There’s a Hybrid version
No, this is not a typo. The Pacifica was the first ever minivan to come in a hybrid model; a plug-in hybrid. It’s the perfect gas saver, allowing you to run all your daily errands without using a drop of fossil fuel. For longer trips, use up the power first and it’ll switch seamlessly over to gas for the rest. This vehicle really has your back, and is your wallet’s friend!

We know! Minivans have been uncool for years, and family’s have often begrudgingly traded in their beloved sedans and sports cars in exchange for a spacious family alternative. With the Pacifica, however, you’re not getting any “ordinary” minivan. Check out your nearest dealer for great deals on the new jewel in Chrysler’s crown.

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Readying the Car for the College bound



It’s an emotional time for many as they prepare for the end of their kids’ final summer at home from high school. This time they’re off to college, and that means they’re not just out for the day, they’re gone for the semester or even the entire school year. We understand it’s hard to lose them, but it’s important that we get them as ready as possible to face the challenges ahead, starting with prepping the car.

First, make sure they have their insurance, license and registration.
They haven’t been driving long, and may forget this otherwise basic requirement of drivers. Remind them to keep them in the glove compartment at all times, and store them in a way they can’t get wet or damaged.

Second, take the car to the dealership for a checkup.
They may have enjoyed using the car over the summer break, and that may have taken a toll on the car’s engine, tires, fluid levels and more. Before you let them drive off to college in that car, get the experts to perform a full check on it and get everything up to scratch. If nothing else, it’ll help give you peace of mind.

Third, instill a maintenance/cleaning schedule.
While the car is getting checked, ask the dealership to help furnish your son/daughter with the basic maintenance information that they need for the car model they’re driving. An expert mechanic there can instruct him/her on what to do weekly, monthly and annually to keep everything in working order. Furthermore, you can remind them of a proper daily and weekly cleaning schedule --- empty the trash every day, vacuum every week, take a trip to the car wash every two weeks. You know best, so make sure they do, too!

Fourth and finally, do some research into the local facilities at their college destination.
Your local dealership is always the best place to get car issues resolved, but if your child is away at college with the car, and has a serious problem, they may not be able to get the car back. In that case, you should scout out the area by looking online for reputable outlets for car repair, maintenance and other services like washing/detailing the car. Try to find an approved center that specializes in the brand/marque that you’re driving.

None of this makes the separation easier, but it should at least give you a little assurance that your child is safe on the road and ready for anything that could happen. It’s a scary world out there, let’s make sure our kids are ready for it.

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Why you should stick to the dealership for your car needs



We are often told that the best think about a market system is that it gives us, the consumers, choice. This is certainly true, and will make our next message a little strange to hear. When it comes to car repair, however, you can’t beat the dealership. In this article, we’ll tell you the main reasons for this:
Image result for car dealership pics cartoon
1. Market forces make the dealerships competitive
We are not advocating a monopoly. Competition out there means that dealerships are stronger than ever, offering high-quality services at affordable rates. The existence of competitors means you can be sure you aren’t being given a bad deal.

2. The dealership knows your car best
The dealership that sold you the car know it inside out. Because most dealerships specialize in a particular marque or manufacturer, the mechanics there have received dedicated training to perform maintenance and repairs on that specific vehicle. Ordinary mechanics may call themselves a “Jack of all trades” but they are also, commonly, masters of none. Your dealership has the tools, the right parts, and, more importantly, the know-how.

3. The dealership knows you
Going back to the dealership means you build a closer working relationship with them. They know you, they know your car, and how you use it. Over time you can build a rapport with the staff there, and enjoy even more benefits and gain more direct access to services and advice. Customer loyalty has many advantages.

4. Peace of mind
A dealership comes with a brand name, and thus a higher standard to maintain. Should a dealership wish to continue displaying certain marques, accreditations and certifications of standards, then they have to do everything properly and by the book. This means you won’t have to worry about a mechanic cutting corners, using the wrong parts to save time, or being unable to get hold of the skills needed to get the job done right.

5. Comprehensive services
A dealership isn’t just a sales floor like in the past. Dealers now offer comprehensive services to their customers, including car finance, repairs, washing/detailing and more. The local dealership is truly a one-stop shop for your auto needs. All of this means less stress for you.

Shed your previous notions of what a car dealership is like, and come see for yourself. Check out what’s in your local area that matches your car type, and start enjoying the benefits today.

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Reasons you should lease your next Chrysler



 
You may believe that leasing seems a strange option when it comes to a car for everyday use. “Isn’t it cheaper just to buy it if you’re going to use it all the time?” The game has changed when it comes to car leases, it’s no longer a day-to-day deal. For some, leasing may be a better option than buying. Sure, some will always want to buy, and that’ll work for them, but below are the best reasons we can give you to consider leasing instead.

1. Your car is a depreciating asset
As soon as you drive a car off the lot, it has lost a good deal of its monetary value. If you plan to have the car just for a year or two before switching, why buy? If you lease for up to three years, you can be sure that any issues with the car (if any) are covered by the warranty agreement, something that you won’t have if you buy in the long term.

2. Spread the cost
If you have a good income, but not a lot of savings, then a lease is a good option because you can pay smaller, regular amounts instead of larger lump sums. Spreading the cost into monthly payments makes it easier to manage.

3. Always have the latest models
Once your lease cycle is up, you can trade the car in for the latest model. This means you can stay at the forefront of new technology and features without adding more stress to your bank balance. What’s more, always being in a new car is a great confidence booster.

4. Less paperwork
Leasing is easier than buying. It presents a whole new dynamic to dealerships, who can now win repeat business in a faster turnaround time than they could with car sales. This means the process is made simpler, too.

5. Fewer maintenance problems
Because you have the latest models, loaded with the newest gear and newest parts, then the risk of experiencing a breakdown is much lower. This is another saving in the long run as you can avoid being hit by expensive repair bills.

If any of this sounds like it would benefit you in particular then consider leasing your next car instead of buying. It might just be the smartest decision you ever make.

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Post Summer Car Maintenance




Thermometer readings are dropping, the sunscreen is being put away, the phrase “back to school” is emerging more and more wherever you look. All of this can only mean one thing --- the summer is ending. If the heat is not your friend, you may be heaving a sigh of relief, but don’t think that your problems are done. Another member of your family that has experienced a great deal during the sweltering summer months is your car. Here are some important maintenance tips to check on after the summer is done.

1. Fluid Levels
We all know that water evaporates as it reaches boiling point, but how do we forget that other fluids essential to our car can also evaporate more rapidly in the summer heat? Lift the hood and take a look – check the levels of coolant and battery fluid. The battery is especially important because the water in the mixture evaporates and can expose the lead plates, which come winter will mean you don’t even have enough juice to get started.

2. Battery life
While you’re checking the fluid levels of your battery, look at the terminals as well for corrosion. Your long summer road trip will have brought extra vibration to the battery which can impact its life. If anything looks amiss, have the dealership mechanics check it for you, and get the issue dealt with quickly before it gets worse.

3. Tire Tread
Higher temperatures outside mean greater air pressure inside your tires, forcing them to ride on less of the tire’s total surface area. The heat also makes your tires dry out, which exacerbates strains on them further. You may follow a regular annual schedule for tire checks and changes, but consider moving that schedule up after a strenuous hot summer.

4. Steering and Braking --- The Works
Extreme heat negatively impacts a lot in your car, not just the fluid levels and tire tread. Pay close attention while driving and see if the steering or braking feels off in any way. If it does, you should take in to your dealership to get it checked and put right. It’s not only the ice and snow that affects your cars “mood” but also the summer’s high temperatures.

5. Oil Change
Maintaining proper engine lubrication through the summer is challenge, and many overlook the extra needs of the car’s engine during that time. Many of the newest oil products mean you don’t need to switch viscosity between the seasons, which is convenient, but the problem of keeping up with regular oil changes hasn’t gone anywhere. However recently you did a check and/or change of your oil before or during the summer, check it again as the season winds down.

Follow these tips and stay safe this fall. Don’t forget, if you are uncertain of any maintenance problems, take your car to the dealership and let the experts look.

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